Politique d’expédition
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1. Shipping PolicyAt Yavalia Shop, we are committed to delivering your favorite women's fashion items safely and efficiently. We aim to provide a smooth and reliable shopping experience for all our customers, including international customers. 2. Order Processing TimeAll orders are processed within 1–3 business days after payment confirmation. Orders are not processed or shipped on weekends or public holidays. During busy periods, sales events, or holidays, processing times may be slightly longer. You will receive a confirmation email once your order has been placed and another notification when your order has been shipped. 3. Shipping TimesWe offer international shipping to selected destinations. Estimated delivery times are as follows:
Please note that these delivery times are estimates and are not guaranteed. Delays may occur due to customs inspections, weather conditions, carrier issues, or other circumstances beyond our control. 4. Shipping CostsShipping fees are calculated and displayed at checkout before you complete yourpurchase. Any applicable shipping promotions or free-shipping offers will be clearly communicated on our website. Customers are responsible for providing a complete and accurate shipping address when placing an order. 5. International Shipping & CustomsYavalia Shop ships internationally to selected countries. International orders may be subject to customs duties, import taxes, or other fees imposed by the destination country. Unless otherwise stated at checkout, these charges are the customer's responsibility. Customs clearance may occasionally cause delivery delays. Yavalia Shop cannot control customs procedures or processing times. 6. Order TrackingOnce your order has been shipped, you will receive a shipping confirmation email containing your tracking number, when available. You can use this number to track your shipment through our tracking page or the shipping carrier's website. Please allow 24–72 hours for tracking information to become available after shipment confirmation. If your tracking information has not updated for several days, please contact our customer support team for assistance. 7. Returns & ExchangesWe want you to be happy with your purchase. If you are not satisfied with your order, you may request a return within 14 days of receiving your items, subject to applicable consumer protection laws and the conditions below. To qualify for a return, items must generally be:
For hygiene reasons, certain items may not be eligible for return where permitted by law. To request a return or exchange, please contact our customer support team before sending any item back. Unauthorized returns may not be accepted. 8. Damaged, Defective, or Incorrect ItemsIf you receive an item that is damaged, defective, or different from what you ordered, please contact us within 48 hours of delivery, including your order number and clear photographs of the issue. We will review your request and provide an appropriate solution, which may include a replacement, exchange, or refund, in accordance with applicable law. Your legal rights are not affected by this policy. 9. Refund PolicyOnce your return has been received and inspected, we will notify you whether your refund has been approved. Approved refunds will be issued to your original payment method, generally within 5–10 business days. Your bank or payment provider may require additional time to process the refund. Original shipping fees and return shipping costs may be non-refundable, except where required by law or where the return results from our error or a defective product. 10. Lost or Delayed PackagesIf your order has not arrived within the estimated delivery period, please contact us with your order number and tracking information. We will investigate the shipment with the relevant carrier and assist you in finding a resolution. Delivery delays do not automatically mean that a package is lost. Any resolution will be handled in accordance with applicable law and the circumstances of the shipment. 11. Order Cancellation & ChangesIf you need to cancel or modify your order, please contact us as soon as possible. We can only guarantee changes or cancellations before the order has been processed or shipped. Once an order has been shipped, you may need to follow our return procedure. 12. Contact UsIf you have any questions about shipping, tracking, returns, or refunds, please contact us:
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